Frequently asked questions

  • Delivery

    • 1

      How much does delivery of a package cost?

    • 2

      Can I collect the ordered goods personally?

    • 3

      How can I monitor delivery of my package?

    • 4

      How long does delivery take?

    • 5

      Do you send goods abroad?

  • Payment

    • 1

      Payment options

  • Returning goods

    • 1

      Can I withdraw from the contract?

    • 2

      How can I return the goods?

    • 3

      How do you handle refunds when payments are made by gift voucher?

    • 4

      How do I find out whether my request for a refund is being processed?

    • 5

      I purchased goods from your e-shop, can I return it to a branch shop?

  • Claims

    • 1

      How can I submit a claim concerning the goods?

  • Adjustment of the goods

    • 1

      I purchased a product from the e-shop and need it adjusted. Can I take it to a shop?

    • 2

      I purchased a product from the outlet and need it adjusted. Is this possible?

Still without answer?

Contact us via email at [email protected] or by phone at +420 601 390 877.